mybonsecourswelcome to Arthritis and Osteoporosis Center of Richmond
Welcome to Arthritis and Osteoporosis Center of Richmond. It is our sincere desire to provide an environment of compassion, dedication and understanding to enable us to provide every patient with personalized treatment in the care of arthritis, osteoporosis and related conditions.
Contact information
9600 Patterson Avenue
Richmond, VA 23229
Phone: 804-217-9601
Fax: 804-217-9602
Office hours & appointments
Please contact us 24 hours in advance if you need to cancel your appointment.
Monday: 8:00 a.m. – 10:30 a.m.
Tuesday: 8:00 a.m. – 4:30 p.m.
Wednesday: 8:00 a.m. – 4:30 p.m.
Thursday: 8:00 a.m. – 4:30 p.m.
Patients are seen by appointment. If at any point you feel that your condition requires attention before your scheduled appointment, please let us know and we will make every effort to accommodate you as quickly as possible.
We are dedicated to providing each patient with as much attention as is required and, as such, we request you arrive as early as possible for your appointment. In order to provide you with the best possible care, we need the most up-to-date information about you. Please remember to bring your insurance card and a list of all medications you are taking.
Insurance & payment information
We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of services. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard. Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at 804-521-9300 or 800- 732-7072.
Telephone calls
Have a question? That’s why we are here! Feel free to call us Monday, 8:00 a.m. – 11:00 a.m., Tuesday and Thursday, 8:00 a.m. – 5:00 p.m. and Friday, 2:00 p.m. – 5:00 p.m. Our staff will make every effort to answer your call. If all of our staff are assisting patients and you receive voicemail, please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem so that we may process your call promptly.
Since our physician is caring for patients, only in the event of an urgent medical situation will the physicians be called to the telephone immediately.
Emergencies
For emergencies, our physician is available to you 24 hours a day. You can call our main office at 804-217-9601, and after hours you will be transferred to our on-call physician services. If at any time you are experiencing a life-threatening emergency, call 911.
Referrals
A primary-care physician is an important first step to ensure an effective and coordinated approach to your overall health care. Whether your primary care physician has referred you to our office for arthritis, osteoporosis, or a related condition, or you are coming independently, it is important that before your first visit you send our office all relevant medical records and recent x-rays.
Prescription refills
If a medication recommended for your treatment requires periodic office visits and laboratory test follow-up, it is extremely important to the success of your care that these tests be performed on schedule.
Additionally, Dr. Stern will only manage medications that are prescribed by our office. Please call the office for refills during office hours before you run out of your medication.
Medical records
Your records are confidential and will not be released without a signed consent from you.
Download our practice brochure
